Privacy Policy

Summary of Key Points

This Privacy Policy applies to Rydges Resort Hunter Valley (owned by The Trustee for Schwartz Family Trust and managed by EVT Group) and its associated outlets: 

  • Lovedale Bar + Grill 

  • Gather 

  • Ubika Spa Hunter Valley 

We are committed to transparency in handling your Personal Information (details that identify or reasonably identify you). Below is a summary—our full policy follows. 

Key Features: 

  • Consent: By providing your data (e.g., booking a table, subscribing to email), you agree to its use per this policy. You may withdraw consent or opt out of marketing anytime. 

  • What We Collect: Name, contact details, booking preferences, and technical data (e.g., IP addresses). 

  • How We Use It: For reservations, services, personalised marketing, and legal compliance. 

  • Security: Industry-standard safeguards to protect your data. 

  • Your Rights: Access, correct, or delete your data by contacting us. 

  • Rydges Resort Hunter Valley is owned by The Trustee for Schwartz Family Trust and managed by EVT Group. We provide accommodation, dining, leisure, and event services through our venues and websites: 

    We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. 

  • The types of Personal Information we collect depend on the services you use and may include: 

    • Identifying Information: Name, gender, and date of birth. 

    • Contact Information: Postal address, email, and telephone numbers. 

    • Social Media: Handles or profile information you make public. 

    • Financial Information: Credit card or payment details (processed securely by Stripe and Square under PCI compliance). 

    • Service Details: Accommodation, dining, spa, or golf bookings; preferences and purchase history. 

    • Technical Data: IP address, device information, browser type, and website navigation patterns. 

    • Communications: Records of enquiries, feedback, or complaints submitted via our websites or venues. 

    Excluded: Data processed by EVT Group for hotel reservations via Rydges.com or EVTStays.com is governed by EVT’s Privacy Policy. 

  • 4.1 Collection Methods 

    We collect Personal Information when you: 

    • Purchase services at our venues or through our websites. 

    • Submit feedback, enquiries, or complaints. 

    • Participate in promotions, competitions, or surveys. 

    • Complete forms online or at our venues. 

    • Sign up for newsletters or marketing communications. 

    • Use our websites or mobile applications (via cookies and tracking technologies). 

    • Interact with us via third-party platforms (e.g., OpenTable, Rezdy). 

    We may also collect data from public sources or authorised third parties. 

    4.2 Sensitive Information 

    We generally do not collect sensitive information (e.g., health data). In rare cases, we may collect such information if: 

    • You engage in high-risk activities (e.g., completing a medical release form). 

    • Required by law (e.g., pandemic regulations, incident reporting). 

    Any use of sensitive information will comply with additional legal restrictions.

  • We use your data to: 

    • Provide services (e.g., accommodation, dining, spa bookings). 

    • Share promotional offers tailored to your interests. 

    • Improve our products, services, and customer relationships. 

    • Detect and prevent fraudulent transactions (via payment processors). 

    • Comply with legal obligations (e.g., health/safety regulations). 

    • Deliver targeted advertising (see Section 12). 

    • Process employment applications (if applicable). 

  • We disclose Personal Information to: 

    • Service Providers: Stripe, Square (payments), Klaviyo (marketing), OpenTable (dining reservations). 

    • Marketing Partners: Meta (Facebook/Instagram), Rezdy (events). 

    • Legal/Government Authorities: As required by law. 

    International Transfers: Some third parties operate globally. We ensure they meet APP standards for data protection. 

  • We protect your data via: 

    • Encryption: For online transactions. 

    • Access Controls: Role-based access and Multi-Factor Authentication (MFA). 

    • Staff Training: Regular cybersecurity and APP compliance programs. 

    • Breach Protocols: Logging access and notifying eligible breaches per APP guidelines. 

  • 8.1 What We Collect 

    We use cookies, pixels, and tags to collect: 

    • IP addresses, device IDs, and browsing patterns. 

    • Data to personalise advertising (e.g., Meta/Facebook Pixel). 

    8.2 How We Use Cookies 

    • Improve website functionality and user experience. 

    • Deliver targeted ads via third parties (e.g., Meta). 

    8.3 Controlling Cookies 

    Adjust browser settings or mobile advertising IDs to limit tracking. 

  • You may request to: 

    • Access or correct your Personal Information. 

    • Delete data (unless retained for legal/bookkeeping purposes). 

    Process: 

    • Contact us via email or mail (see Section 12). 

    • Verify your identity for security. 

    • Note: Fees may apply for complex requests. 

  • We may revise this policy to reflect changes in laws or operations. The latest version will always be available on our website. 

  • If you believe we’ve breached the APPs: 

    1. Submit a written complaint to our Privacy Officer (see Section 12). 

    1. We will investigate and respond within a reasonable timeframe. 

    1. If unsatisfied, escalate to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au. 

  • For privacy enquiries, requests, or complaints: 

    • Mail: 
      Attn: Privacy Officer   
      Rydges Resort Hunter Valley   
      430 Wine Country Drive   
      Lovedale NSW 2325   
      Australia